Consumer rights expert Matt Allwright appeared on BBC’s Morning Live to help drivers know how and when to appeal for compensation when driving over a pothole. Potholes have been a pain for many drivers for a long time, with the Government recently investing an extra £200million into the Pothole Fund to deal with the “plague”.
Experts are now informing drivers of the ways in which they can appeal, with the RAC estimating that breakdowns caused by potholes are up by 40 percent this year alone.
If a hole in the road is less than four centimetres, then it does not count as a pothole and drivers cannot claim against it.
Even if a driver goes over a pothole and it does not cause any damage, they should still report the hole to the local authority or council as it can make things easier for other drivers and get the hole filled in sooner.
If a person hits a pothole, they should pull over to a safe space to check on their car properly. This will also give them time to assess any damage and take pictures of the scene.
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Motorists are urged to gather as much evidence as possible, especially pictures. Anything which can pinpoint where the pothole is will help the driver with their claim.
This can include pictures of buildings in the background, as well as wider framed shots to show what is surrounding the pothole.
If a car needs to be repaired, people should retain all receipts from the garage, not only to prove the damage, but also to claim back compensation.
Matt Allwright said: “Speak to the mechanic and say this could have happened because of a pothole.
“I want to get, if I can, a record of your opinion on how this happened and keep your receipts. You may need them later.”
Once councils or local authorities respond to the claim, drivers are being told to “stand their ground” when getting back compensation or money to cover the cost of repairs.
Mr Allwright added: “Stand your ground. It’s a first offer very often and they want to keep costs down. You need to be covered.”
Many drivers around the world have been frustrated with the plague of potholes, including Rod Stewart, who was filmed filling a stretch of road strewn with potholes.
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He bemoaned the fact that the potholes had been left untreated, while “millions of pounds” was being spent repairing and upgrading the M11.
Earlier this week, Hollywood acting legend Arnold Schwarzenegger took pothole matters into his own hands on a residential Los Angeles road.
Posting on Instagram and Twitter, the Terminator star explained how his neighbourhood had been waiting for the “giant pothole” to be filled, saying it was “screwing up cars and bicycles for weeks”.
On the street, the former Governor of California could be seen filling the pothole with tarmac and smoothing the road with a few helpers who had set out cones and lights to warn other drivers.
He explained to the camera how he had been waiting for three weeks for the local authority to close the hole, with drivers thanking him for filling it.
The video, which attracted more than 400,000 likes, prompted a response from SoCal Gas and Los Angeles city officials, who explained that it was a service trench.
SoCal Gas, a natural gas company, had been performing work at the location, with the repairs expected to be completed at the end of May.
Because of Arnie’s actions, SoCal Gas will reportedly be required to dig up the trench again, complete work and fill the pothole once all work is completed.